FREQUENTLY ASKED
QUESTIONS
FAQS
On-site Professional Staff
Our maintenance staff will respond to your family’s maintenance issues quickly and professionally.The ONE offers 24-hour emergency maintenance as well so that your family’s comfort is not affected.
Do you allow pets?
Yes, we are a pet-friendly community. Please contact the office for more details!
What furniture is provided?
The ONE is fully furnished with a full-sized mattress, bed frame, bed side table, desk and chair, and 2 two-dresser. The living area comes with a comfortable couch, chair, coffee table, side table, an entertainment stand, and a 49″ Smart TV. The kitchen comes fully equipped with bar stools, stainless steel appliances, a full-sized refrigerator with an ice-maker, microwave, dishwasher, and a washer & dryer.
What do I need to bring to my new apartment?
We suggest that you bring:
• Bedding for a Full-Size bed
• Toiletries
• Dishes/Cookware
• Cleaning supplies
• Curtains
Affordable Floor Plans
The ONE has nine spacious floor plan options so they will easily be able to find one to suit their needs. We have two-bedroom, three- bedroom, and four-bedroom apartment homes. They each come fully furnished and with a Smart TV in the living room.
Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?
The ONE’s insurance will not cover your personal belongings. We suggest getting renter’s insurance for this reason. It is generally inexpensive and will cover your personal belongings if something were to happen. If you do not have your own insurance policy approved by The ONE you will automatically be enrolled in our Insurance Waiver Program for $12.95/month. Please call the leasing office to learn more about getting your insurance policy approved so you can opt of the Insurance Waiver Program.
What is included in the rent?
The ONE rent includes: Internet, parking, sewer, trash, washer & dryer, and access to all of The ONE’s amenities, and a wonderful staff that is there to help you anytime you need them.
When is my rent due?
You have three installment payment options to pay the entire amount due under the lease – one installment, two installments, or twelve installments. If you choose to pay a single installment for the entire amount, that single installment is due August 1. If you choose to pay in two semester installments, those installments are due August 1 and January 1. If you choose to pay in twelve installments, the first installment is due on August 1 and the remaining eleven installments are due on the 1st of the next eleven months. Please note that these are all installment payment options and not monthly rent. Late fees in the amount of $12 will be added daily starting the 4th of each month that rent is late and will max out at $60 per month.
How do I pay my rent?
We accept payment via check, money order, or online through the Resident Portal.
What if I need maintenance in my apartment?
If you need maintenance, simply go to your resident portal on our website and fill out a maintenance request. If it is an emergency, please notify the front office immediately.
How do I receive mail and packages?
Your mail will be delivered to your apartment’s mailbox located inside your building. Your packages will be delivered to the package lockers in the The ONE clubhouse and are available for pickup 24/7.
What kinds of events do you have at The ONE?
The ONE has resident events that range from pizza parties to Taco Tuesdays. Not only is there free food at events, but it’s also a great way to meet people!
